Flexbox Terms and conditions
(Valid as of 10 June 2014)
Org. nr. 556296-1291
Founded in 2001
We do not enter into agreements with minors without the approval of a parent or guardian. All prices are current prices, and they are updated continually. createasign.eu is updated continually.
All prices are expressed in € and inclusive of carriage. The prices on the website are inclusive of VAT.
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Cancellation of an order is possible at no cost to the customer until such time as the order is executed. Once we have executed the order, you, the customer, are responsible for receiving the delivery. Cancellation is not valid until confirmation is received from Flexbox.
Products are ordinarily delivered in 3-5 days. These delivery times may be a bit longer during sales campaigns.
Goods damaged in transport
We highly recommend reporting any transportation damage within seven days, so we can more easily link the damage to transportation and make a claim with the carrier. We then either replace the article or repair it as quickly as possible - naturally, at no cost to the customer.
Flexbox is generous in assessing warranties - we help rather than hinder. The standard is a three-year manufacturer’s warranty; nothing more is needed. The materials, paint etc. give the letterbox full protection for as long as you plan to use it.
Warranties are valid in Sweden and the countries in which AB Flexbox operates.
Right of cancellation
The right of cancellation is valid for 14 days after the date on which you:
- a) received the product
- b) received the last product, in the case of an agreement for numerous different products on one order that are delivered separately
- c) receive the last section or part, in the case of an agreement for delivery of a product consisting of several sections or parts
You must notify us if you wish to cancel your purchase within 14 days of receipt. Please notify us by sending an email to firstname.lastname@example.org. You may also choose to use our standard form and send it to us with your return. Our standard form can be found here.
You may not cancel your purchase by failing to pick up your parcel without providing us with clear notification.
You must return your order to us as soon as possible, and no later than 14 days after notifying us that you wish to cancel your purchase. You are responsible for the shipping costs when you send a return to us. The product should be properly packed, preferably in the original packaging. Any transport damage due to defective packaging will be charged to you, the customer.
The cost of a return is estimated at a maximum of about £20.
If you wish to cancel your purchase, send the product to:
SE-23435 Lomma, Sweden
You can also cancel your purchase by bringing the product to the address above.
What should I send back?
You must include a copy of your invoice. Administration will go faster if you fill in our standard form and include it with the return.
Note! We do not accept packages sent COD.
Condition of the product when you return it
You are only responsible for the product’s decline in value due to handling other than that necessary to establish the nature, properties and function of the product. In other words, you can test the product as you would in a physical store.
If the product is used beyond what is described above, we will consider it used, which means that in the event of a cancellation only part of the purchase amount may be refunded or none at all, depending on the product’s commercial value.
Thus in order to have the entire purchase amount refunded, you must do what could be done in a physical store. You may test the product, but you may not begin to use it.
If you wish to cancel your purchase, naturally the purchase amount will be refunded. If there is a reduction in value for which you are responsible, this will be deducted from the purchase amount.
If you exercise your right of cancellation we will refund the purchase amount without delay and absolutely no later than 14 days from the date we receive your decision to cancel your purchase. The refund will be paid by the same means you used to make your purchase.
We may delay your refund until we’ve received the return or until you have shown that the return has been sent.
If the product is defective (right to lodge a complaint)
Naturally you have a 36-month right to lodge a complaint when you shop at flexbox. This means that you may have the product repaired or replaced, or you may receive a refund or discount depending on the actual situation. Naturally the complaint must be justified, and the defect may not be caused by incorrect use.
How quickly should I lodge a complaint?
You must lodge a complaint within a reasonable time after discovering the defect. If you lodge a complaint within two months, this will always be considered to be within a reasonable time.
The easiest way to lodge a complaint is to contact us. We will send you a return form to include when you return your order. It’s not required, but it makes things easier for us and reduces the time spent handling the complaint.
If you choose to send the product yourself, send it to:
If your complaint is approved, we will repay your (reasonable) freight costs.
When you return the product to us, describe the problem in as much detail as possible.
Remember that the product must always be returned in proper packaging, and remember to get a receipt for your expenses so that we can repay your freight costs.
Note! We do not accept packages sent COD or with similar requirements.
Protection of personal data
When you place an order, you authorise us to store and use your personal data in our company to allow us to fulfil and provide the service you expect of us. According to the Swedish Personal Data Act, you are entitled to consult your personal data stored in our database and, if you find it to be incorrect or irrelevant, have it corrected or removed from our customer database. To do so, please contact our customer service. We also assure you that we will neither sell nor share any personal data.
In the event of a dispute, we always follow the recommendations of the Swedish National Board for Consumer Disputes.